I can’t get the sound to work?

Check the mute switch on the side of your device. When you mute your device, you won’t hear any sound from the app. Even if the built-in apps have sound, the device may be muted. Also make sure the volume is set to a sufficient level.

If your device has a switch on the side:


  1. Check if a red dot is visible within the switch. If so switch the knop in the opposite direction.
  2. Change the volume with the two buttons on the side of your device.

If your device does not have a switch on the side or side switch is set to Orientation Lock:


  1. Swipe up along the bottom of the screen to display Control Center. You can do this from any screen, including the Lock screen.
  2. Tap the Mute button.
  3. The Mute button will appear highlighted when it’s on. Make sure it’s not highlighted.
  4. Change the volume with the two buttons on the side of your device.