First Aid

A lot of issues can be solved easily by simply restarting your device. If you are having problems, try this first.


If you are using an iPhone, iPad or iPod:


  1. Press and hold the Sleep/Wake button on top of the device for a few seconds, until a red slider appears.
  2. Then slide the slider.
  3. Wait till the device is shut down.
  4. Then press and hold the Sleep/Wake button until the Apple logo appears.
  5. After that start the app again.


If you are using an Android device:

  1. Press and hold the Sleep/Wake button for a few seconds until a menu appears. 
  2. Select Power Off or Shutdown.
  3. Wait a minute until the device has shut down.
  4. Start the device by pressing the Sleep/Wake button. 
  5. Start the app again.